Delete your CONEWER account
You can ask us to delete your account and the personal information that comes with it at any time, with or without the app. We finish every request within 30 days.
Before you delete: unused hours can't be refunded or moved after deletion. If you have hours left, use them or send them to family or a friend first (Send in the app).
How to ask
1
In the CONEWER app
- Open the app and sign in.
- Tap your picture at the top to open Profile.
- Scroll down, tap Delete my account and confirm.
Changed your mind? Tap Cancel request in Profile before we finish it.
2
Without the app
- Open Telegram and message @conewer_help_bot.
- Write "Delete my account" and your CONEWER mobile number.
- When asked, share your phone number in Telegram so we can confirm the account is yours.
No Telegram? Email support@conewer.com from any address with your CONEWER mobile number. We'll confirm it's your account before deleting it.
What we delete
- Your mobile number, name and password
- Your profile picture or photo, and your app settings
- Your Telegram link and your support messages
- Your saved device names and the device addresses linked to your account
- Any unused hours in your balance
What we keep, and why
- Payment and top-up records (amount, date, method, payment reference), for as long as tax and accounting law requires. They're kept without your name or number.
- Wi-Fi session records (device MAC address, time, data used) until they're deleted on the normal schedule, at most 90 days after the session.
- Records we must keep for a legal claim or an investigation by authorities, only while that lasts.
Hours you sent to other people stay with them. More detail is in our Privacy Policy.